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Dear Walgreens:

Now that I am trying to take off this fat blanket I’ve put on over the years, I’m trying to be very conscious of what I put into my body.  I want to take only vitamins, and NOT some odd, weirdo chemical.  So I went to YOUR website to look them over, read the reviews, and compare.

When I finally found what I think will help me, I go to the store located almost in my backyard instead of having it shipped, paying that extra shipping cost, and waiting for it to arrive.  Not to mention, it’s right in my backyard.

So, imagine my surprise when I get into this store, and the advertised price INSTORE does not match the ONLINE price at all!  I am puzzled.  Thank you, but I don’t want to pay double for what is advertised as buy one, get one FREE!  The sweet lady doesn’t want to argue (neither do I) so she calls over the manager.

Mr. Manager comes and tries to argue with me that there was no way the price was buy one get one free.  Tried to make it look like I was lying.  So I asked him to please check.

Mr. Manager is gone for quite a little while, but I can SEE him back there in the pharmacy looking at the exact same website that I did 5 minutes prior.  Looks the same there, Mr. Manager, huh?  But, apparently, Mr. Manager believes that if you look at the monitor long enough, the price will magically change.  But, in all my wisdom, I know what Mr. Manager is doing:

thinking of an excuse WHY exactly I cannot have that advertised price. Think hard, Mr. Manager!

So, Mr Manager walks back over to me after his long viewing of the website and he starts to tell me….

“Well…….Walgreens.com is different than the actual store……”

Oh, dear, sweet, Mr. Manager…..I am old and wise now, and I know that you are blowing smoke at me.  I used to be nice.  You should have known me then……you would have liked me, Mr. Manager.

“But, it does say online that it is IN STORE as well.  Correct?”

Yes, Mr. Manager, you would have liked me when I was nice.

Another long stare at me before he goes back over for another long stare at the computer screen.  {wiggling my fingertips at Mr. Manager}  I can still see you over there, Mr. Manager!  Try to think of another excuse, Mr. Manager, but I don’t think it will work.

Mr. Manager tries a different approach, “All of our advertised vitamins that are on sale this week are……” and he proceeds to throw all this information rapid-fire style at me while pointing at the flier in very grand gestures. “……..as you can plainly see, this brand of vitamin is clearly not on sale this week.”

That was very nice, Mr. Manager!  I am very impressed with your Vanna White!  It was quite impressive!  {clap clap clap} However, if I failed to mention before, I am a mother of a teenager, a preteen and a 4 year old, trying to distract me with lots of words and gesturing isn’t going to work.  But you looked OH SO CUTE trying!  So my sweet reply, complete with smile on my face was:

“But didn’t the website clearly state in red letters that this particular brand is buy one get one free?”

Long stare.

Goes back to the computer screen again.  I know you are thinking again, Mr. Manager. {wiggling fingertips at him}

He comes back to me with yet another attempt:  “Well, if they have the same vitamin in another brand that is on sale, I will be MORE than happy to honor that brand’s B1G1 free!”  Alright Mr. Manager, I will work with you here, I am a sensible lady.

So, we go to look for the same vitamin in another brand.  However, I do not mention to Mr. Manager that I had already stood in front of the vitamin shelf for 10 minutes before finding this one.  But, we will look……..err…….rather *I* will look because Mr. Manager leaves me to stare again at the computer screen.  Nope, not another brand in this vitamin.

After this final attempt, Mr. Manager was a humble Mr. Manager.  He wasn’t a bouncy Mr. Manager anymore.  He was a tired Mr. Manager.  (100 bonus points to who can tell me where that reference is from  LOL)

“Well, I will probably get in trouble for this, you do understand that right?”

Yes, like guilting me is gonna work now.  Who exactly are you going to get in trouble with?  Are other managers going to come in and flog you because you honored your advertising? You do understand that at this point, I’m about to wipe this smile off my face and break my vow of no cussing.

Mr. Manager rang me up and I quickly paid and left, but let me show you what he was arguing over:

Walgreens

So Walgreens if this is the type of customer relations you have, you suck.

Sincerely,

The-not-so-Nice-Dana

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